"What pastries do you have" and then after listing them they're like nvm just a bacon gouda. when a customer asks us what every item we have of a certain category. We will almost always have to have them repeat themselves and no one is happy when a customer is ordering at the box and then turns their head back into their car, or has a passenger try to order. when a customer pulls up and says "I have a mobile order" literally as their sticker is printing people fumbling with their app at the window, either trying to log in or reload money "Oh I wanted that iced" after we vocally repeated back their HOT drink order and even said HOT and they repeated it back too people ordering stuff "on the fly" at the window. have had the above happen and then the people in the car were just laughing and clearly not trying to get an order together car pulls up to the box, is greeted, and says "Yeah I'm just gonna need a second" Please do not post someone else's or your own personal information, or post links to personal information as this violates both the Reddiquette and Reddit's Content Policy.Ĭomments, questions or complaints? Please message the moderators! Documents may be discussed, however the publication of imagery depicting documents or specific upcoming product names released by corporate is forbidden. Internal corporate resources are not to be published. This includes slurs and derogatory terms! We do not allow posts that are discriminatory to certain groups or people, including discrimination based on ethnicity, race, gender, sexual orientation, sexual identity, and more. We do not allow posts that are threatening in nature or encourage violence, death, or injury, including self-inflicted! This includes retorts and being nasty back!Īll posts must be related to Starbucks as a company or a brand.Ĭontent that is graphic, NSFL (Not Safe for Life) or pornographic in nature is not permitted. No rudeness or unwarranted hostility or trolling (Outright or by instigating arguments). This includes but is not limited to: news stories covering the same topic survey links petitions giveaways and buying/selling requests. Have you checked the Subreddit FAQ? Can your question be answered with a Reddit or Google search? Remember to check stickied threads, too! These tend to contain important information or community discussion! RULES Future plans include employees walking through drive-thru lines to take orders and drive-thru-only locations with multiple lanes (via Fox Business).On behalf of all partners on /r/Starbucks, the views expressed here are ours alone and do not necessarily reflect the views of our employer. These innovations and more have led to the booming success that Starbucks drive-thrus are today. According to QSR Magazine, a cross-functional Starbucks team began defining customer zones, optimizing the drive-thru menus, and enhancing technology in 2010. Since then, the chain has constantly evaluated its drive-thru operations and attempted to streamline them. Executives were initially afraid drive-thrus would eliminate this whole concept. But once the company saw customers clamoring for additional drive-thrus, it was fully on board. By 2005, Starbucks had stores with drive-thrus in every state except for Vermont and Wyoming and even in countries like Japan (via Convenience Store News). Starbucks' original mission was to give customers an escape from home and work, which it called the "third place" model, according to The Los Angeles Times. According to Convenience Store News, the chain was afraid drive-thrus would drive away customers who enjoyed the stores' calming music and comfortable seating.
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